Support¶
Get help with Vectorcache.
Support Channels¶
📧 Email Support¶
support@vectorcache.com
- General questions
- Technical issues
- Account problems
- Response time: 24-48 hours
💬 Community Discord¶
- Real-time chat with community
- Share tips and best practices
- Get quick answers from other users
- Connect with the team
📚 Documentation¶
- Complete API reference
- Step-by-step guides
- Code examples
- Best practices
🐛 Bug Reports¶
- Report bugs
- Request features
- Track known issues
- Contribute to docs
Support Tiers¶
Free Tier¶
- Community Discord
- Documentation
- GitHub issues
- Email support (48-hour response)
Pro Tier¶
- Priority email support (24-hour response)
- Discord priority channel
- Video call support (by appointment)
Enterprise¶
- Dedicated support engineer
- 24/7 emergency support
- Custom SLA
- On-boarding assistance
Common Issues¶
Authentication Errors¶
Problem: 401 Unauthorized
Solution:
1. Verify API key in dashboard
2. Check Authorization header format: Bearer YOUR_KEY
3. Ensure key hasn't been revoked
See Authentication
Low Cache Hit Rate¶
Problem: < 20% cache hit rate
Solution: 1. Lower similarity threshold (try 0.80-0.85) 2. Normalize user input 3. Check if queries are actually similar 4. Use context segmentation
Rate Limit Errors¶
Problem: 429 Too Many Requests
Solution: 1. Implement exponential backoff 2. Check rate limit headers 3. Upgrade to higher tier if needed
See Error Handling
LLM Provider Errors¶
Problem: 502 Bad Gateway - LLM provider error
Solution: 1. Verify LLM API keys in Settings → LLM Keys 2. Check LLM provider status 3. Ensure sufficient credits with provider
Enterprise Support¶
For enterprise customers:
- 24/7 Support: Phone, email, Slack
- Dedicated Engineer: Named support contact
- Custom SLA: 99.9% uptime guarantee
- Priority Fixes: Bug fixes within 24 hours
- On-boarding: Dedicated implementation support
Contact sales@vectorcache.com
Status Page¶
Check service status: status.vectorcache.com
Subscribe to updates: - Email notifications - SMS alerts (Enterprise) - Slack integration (Enterprise)
Office Hours¶
Join our weekly office hours:
Every Wednesday at 2 PM PST - Ask questions live - Demo your use case - Get expert advice - Meet the team
Feature Requests¶
Have an idea? We want to hear it!
- Check existing requests: GitHub Discussions
- Upvote: Vote for features you want
- Submit new: Create a new discussion
Popular requests often ship within weeks!
Security Issues¶
DO NOT report security issues publicly.
Email: security@vectorcache.com
We'll respond within 24 hours and work with you to: - Understand the issue - Develop a fix - Coordinate disclosure
Feedback¶
We love feedback!
- Product feedback: feedback@vectorcache.com
- Documentation: Suggest edits via GitHub
- General thoughts: support@vectorcache.com
Contact Sales¶
For enterprise, custom solutions, or partnerships:
📧 sales@vectorcache.com
We can help with: - Enterprise pricing - Custom deployment - Volume discounts - Integration support - Training and on-boarding
Need help right now?